What has to be on an NDIS invoice?

What an NDIS invoice should show

The NDIA's record-keeping guidance expects an invoice to show your business name and ABN, the participant's name, NDIS number and address, and for each support the date, the support type, its support item number, the claim type and the hours or quantity, plus the total invoice amount and any GST component, if one applies. Its list for a payment claim also needs the support item price. An invoice number and how to pay you are what any invoice needs to be paid and chased.

Send the same details whether the invoice goes to a plan manager or to a self-managed participant. An invoice can cover several supports, but only one participant: if you support two people, each gets their own invoice.

Support item numbers, and where they come from

Each NDIS support item has a reference number. The NDIS Pricing Schedule 2026–27 lists them, with the most that can be charged for each (the price limit); since 24 September 2026 the limits are set by the Minister's pricing determination, which takes in the schedule. The number tells the plan manager which support is being claimed, so it has to match what you delivered, including the day and time: weekday daytime, evening and night, Saturday, Sunday and public holiday supports have different numbers (01_011_0107_1_1 is weekday daytime self-care, 01_013_0107_1_1 the same on a Saturday). If a shift with one worker crosses into a different time or day, the higher price limit applies to the whole support.

Price limits apply when the participant's funding is NDIA-managed or plan-managed. Each limit already includes any GST, and the schedule sets higher limits for remote and very remote areas. Self-managed participants aren't held to them, but the NDIS Code of Conduct, which unregistered providers follow too, asks you not to charge NDIS participants more than other customers without a reasonable justification.

Prices are moving. A Department of Health, Disability and Ageing media release on the NDIS website (24 September 2026) says the 2026–27 Pricing Schedule will be updated later this year to reflect any changes needed after the Fair Work Commission's decision on the SCHADS award, whose changes take effect on 1 December 2026. The same release says the government is consulting on 'differentiated pricing', which would set different price limits for registered and unregistered providers, and that the NDIA's 2026–27 Annual Pricing Review recommended it begin on 1 January 2027. Check the current schedule whenever you set or change your rates.

No ABN, no full payment

Put your ABN on every invoice. The NDIA's Guide to getting paid says an invoice to a plan manager must include a valid ABN, unless you're exempt from providing one, and a self-managed participant needs your ABN, or a reason you don't have one, to claim from their plan.

If a business pays you more than $75 (excluding GST) and you haven't quoted an ABN, it generally has to withhold 47% of the payment and send it to the ATO. The ATO's 'statement by a supplier' form, which lets some people avoid that, can't be used by someone who is running a business.

Getting paid without chasing

Invoice as soon as the support is done, or at the end of the week or fortnight if that's what you've agreed. The plan manager or the participant makes the claim from your invoice, and can't claim until they have it. The NDIA has said that from 15 October 2026 it will do extra checks on claims submitted more than 90 days after a support is delivered, and may hold them for up to 28 days. Its page on the new NDIS laws goes further: from December 2026, claims must be submitted within 90 days of delivering a support. So don't let invoices pile up.

The NDIA says providers need to keep complete and accurate records of the supports they deliver, and that if those records can't be provided during a review, the money may have to be repaid. Keep a note of each support, with the date, the hours and what you did, alongside the invoice (the progress notes guide explains).